Returns / Product Exchange

Return and Refund Policy
I. Scope of Application
This Return and Refund Policy applies to all athletic footwear products sold by this store/platform.
It does not apply to non-footwear items (such as accessories or apparel) or customized service items (including personalized printing, embroidery, custom colors, etc.).
II. 30-Day No-Reason Return Policy
Within 30 days of the date of receipt, consumers may request a return without providing a reason, provided that the item remains in a condition suitable for resale.
✅ Conditions for Accepted Returns:
The shoe box, packaging bag, hang tags, insoles, accessories, etc., must be intact and undamaged;
The soles must be clean and show no signs of wear;
The item must not have been worn outdoors or washed;
Any accompanying free gifts, invoices, receipts, etc., must be returned along with the item.
❌ Returns Will Not Be Accepted Under the Following Circumstances:
The shoes show obvious signs of wear, stains, or odors;
The shoe box is damaged, or original accessories are missing;
The item is a special offer, clearance item, or explicitly marked as "Non-returnable/Non-exchangeable";
The item is a custom model or personalized item (e.g., with embroidery, engraving, etc.);
The 30-day return period has expired.
III. Policy on Returns/Exchanges Due to Quality Issues
If an item suffers from quality issues, a request for a return or exchange may be submitted within 30 days of the date of receipt.
Quality issues include, but are not limited to:
Separation of the upper from the sole (de-lamination), cracking, or broken stitching;
Detachment of the sole or severe deformation;
Missing components (e.g., shoelaces, insoles);
Obvious manufacturing defects or non-human-induced damage.
Application Method and Proof Requirements:
Provide clear photos or videos demonstrating the quality issue;
Once confirmed by our After-Sales Service Team, we will offer you an exchange or a full refund;
If the issue is confirmed to be a quality defect, the return shipping costs will be borne by the platform;
If the issue is not a quality defect (e.g., subjective dissatisfaction), the shipping costs must be borne by the customer.
IV. Refund Process
1️⃣ The customer submits a return/refund request via Customer Service or the Order Management System;
2️⃣ Once the request has been reviewed and approved by the After-Sales Team, the customer ships the item back according to the provided instructions;
3️⃣ Upon receipt of the returned item and verification that it is in good condition, the refund will be processed within 1–7 business days and returned to your original payment account (e.g., bank card, PayPal, credit card, etc.). For Cash on Delivery (COD) orders, please provide valid bank account details to facilitate a refund via bank transfer.
V. Special Notes
For returns initiated due to personal reasons (e.g., incorrect size, dislike of color), the return shipping costs shall be borne by the buyer.
Please try on items indoors on a clean surface to prevent wear and tear on the soles, which may render the item ineligible for return.
Items that have been worn, washed, or subjected to artificial damage are not eligible for return services.
In the event of an after-sales dispute, consumers may file a complaint with their local consumer protection organization or relevant regulatory authorities.
The Platform reserves the right to take appropriate action regarding orders that are deemed to be in abuse of this return policy.
VI. Contact Customer Service
📧 Email: dangthuythuy13065@gmail.com
💬 Online Support Hours: Daily 09:00 – 21:00 (including holidays)
📦 Return Address: Please contact Customer Service to confirm the return address *before* shipping the item back, to prevent package loss or delays.
VII. Supplementary Provisions
The final right of interpretation of this policy rests with this Store.
In cases where national or regional laws and regulations stipulate otherwise, local consumer protection laws shall take precedence.